aETERNA pRIVACY pOLICY

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Effective Date: 11/25/2024

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At aETERNA AESTHETICS, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any other way. Please take a moment to review this policy to understand how we handle your data.

 

1. Information We Collect

 

We collect two types of information: Personal Information and Non-Personal Information.

 

Personal Information includes data that can identify you personally, such as:

• Full name

• Date of birth

• Email address

• Phone number

• Mailing address

• Medical history

• Payment information (e.g., credit card details)

• Treatment preferences and records

• Any other information provided in connection with our services

 

Non-Personal Information includes data that cannot be used to directly identify you, such as:

• IP address

• Browser type and version

• Device type

• Referring websites

• Pages viewed and time spent on our site

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To provide medical spa services, including consultations, treatments, and follow-ups

• To manage patient records and medical history securely

• To process payments and billing

• To communicate with you about your appointments, treatments, or services

• To respond to inquiries and requests

• To improve the quality of our website, services, and user experience

• To comply with legal and regulatory requirements

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3. How We Protect Your Information

 

We take the security of your personal and medical information seriously. We implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, firewalls, and access control measures. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

4. Sharing Your Information

 

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Healthcare providers, specialists, or laboratories who are involved in your care

• Payment processors for billing and payment purposes

• IT and website hosting services

• Legal or regulatory authorities as required by law or to protect our rights

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Any third parties we work with are required to use your information only for the purposes specified by us and to protect your privacy.

 

5. Cookies and Tracking Technologies

 

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze how users interact with our site. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect certain features of our website.

 

6. Your Rights and Choices

 

As a patient, you have the following rights regarding your personal information:

• Access: You may request to access the personal and medical information we hold about you.

• Correction: You may update or correct any inaccuracies in your personal or medical records.

• Deletion: You may request the deletion of your information, subject to certain exceptions (e.g., legal requirements or ongoing treatment).

• Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.

 

To exercise any of these rights, please contact us at [email address or phone number].

 

7. Data Retention

 

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal and regulatory compliance. Once your information is no longer needed, we will securely delete or anonymize it.

 

8. Children’s Privacy

 

Our services are intended for adults and not for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features on our website. We will notify you of significant changes by posting the updated policy on this page with an updated effective date.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

 

aETERNA aESTHETICS

7242 tYLERS cORNER dR., sTE. b, wEST cHESTER, oh 45069

513-644-9164

JOSEPH.SNOKE@AETERNA-AEST

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By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.